Contact Information

We'd love to hear from you. Whether you have a question about your cat's gut health, your order, or your subscription, a real person on the Biopurr team will get back to you.

Get in touch

Email: support@biopurr.com
Response time: within 1 business day, Monday–Friday.

Order & subscription help

Include your order number (it starts with # and is in your confirmation email) so we can help you faster. For subscription changes, see our Subscription & Monthly Refill Policy or manage everything from your account.

Hours

Our support team is available Monday through Friday, 9am–5pm. Messages sent on weekends or holidays are answered the next business day.